Return & Refund Policy

Return & Refund Policy

At Loom Crystal, we take pride in the quality of our gemstones, crystal strands, and artisan designs. If you are not entirely satisfied with your purchase, we’re here to help.

1. 7-Day Return Window We offer a 7-day return and exchange policy. You have 7 days after receiving your item to request a return or exchange.

2. Eligibility for Returns (Crucial Condition) To be eligible for a return, the item must be in the exact original condition that you received it. It must be unused, unaltered, and perfectly suitable for resale.

  • For Crystal Strands: The strand must remain fully intact. Strands that have been cut, unstrung, or modified in any way will not be accepted.

  • For Jewelry & Decor: Must be in their original packaging without any signs of wear or damage.

3. Wholesale & Large Order Exception (Final Sale) Because we operate primarily as a wholesale supplier, any order with a total value exceeding $300 USD is considered a Wholesale/Bulk Order and is FINAL SALE. We do not accept returns or exchanges for orders over $300 USD unless the items arrived significantly damaged or defective. We encourage our wholesale clients to place a smaller sample order first if you are unsure about the material or quality.

4. How to Initiate a Return

  • Step 1: Contact our customer service team at support@loomcrystal.comwithin 7 days of delivery. Please include your Order Number, the items you wish to return, and the reason.

  • Step 2: Wait for our Return Authorization confirmation. Do not send items back without contacting us first, as they will not be accepted.

  • Step 3: Once approved, we will provide you with the return shipping address.

5. Return Shipping Costs Customers are responsible for paying their own shipping costs for returning items. Original shipping costs are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

6. Refunds Once your return is received and inspected to ensure it does not affect secondary sales, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

7. Damaged or Defective Items If your item arrived damaged during transit, please contact us within 48 hours of delivery with clear photos of the damage and the packaging. We will evaluate the issue and make it right immediately.